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Cancellation policy and cancellation form

Consumers have a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

Notwithstanding this, in the case of a contract for the regular delivery of goods over a fixed period, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.

To exercise the right to cancel, you must inform us (Gustus GmbH, Aathalstrasse 84, 8610 Uster, Switzerland, Tel.: +41 44 941 50 55, E-Mail: auftrag@kaffeezentrale.ch) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The refund will be made in the form of a credit to your customer account. Repayment in another form will only be made if this has been expressly agreed with you. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion or premature expiry of the right of cancellation

The right of cancellation does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded.

General information

1. Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2. Please do not return the goods to us carriage forward.
3. Please note that the above paragraphs 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

The cancellation form

If you wish to cancel the contract, , please complete this form and return it to us.

Download cancellation form

Please send your cancellation to the following address

Coffee Centre Switzerland
Gustus GmbH, Aathalstrasse 84, CH-8610 Uster, Switzerland
or to e-mail address: auftrag@kaffeezentrale.ch