General Terms and Conditions

GENERAL INFORMATION, DELIVERY TIMES AND SHIPPING COSTS

General Terms and Conditions (GTC) of April 2013 Kaffeezentrale.ch is operated by Gustus GmbH in Uster. All deliveries and services of Gustus GmbH are provided exclusively on the basis of these general terms and conditions in the version valid at the time of the order. Regulations deviating from these GTC are only valid if they have been agreed in writing between us and the customer.

General: Deliveries are only possible to delivery addresses in Switzerland, Liechtenstein and other European countries. Our terms of delivery apply to deliveries within Switzerland and the Principality of Liechtenstein. Special conditions apply to deliveries to other European countries. As soon as your order is ready for dispatch, we will notify you by e-mail. Items not in stock will be ordered from the manufacturer. As soon as we receive the items, we will notify you by e-mail and dispatch your order immediately. Dispatch is handled by Swiss Post or DPD within 48 hours. You can check the status of your order at any time using your password.

Prices: Prices are shown in Swiss francs (CHF) and include the statutory value added tax. The prices stated on the Internet pages at the time the order is received apply. In particular, price changes may be caused by changes in supplier and/or manufacturer prices. Price increases will be communicated to the buyer prior to delivery and his agreement obtained. Price reductions will be passed on without notification.

Ordering: The presentation of the products in the online shop is not a legally binding application, but only represents a non-binding online catalogue. If you merely place products in the "shopping basket", this does not constitute a binding order. You only place a binding order for the products contained in the shopping basket when you click on the "Confirm" button on the order completion page. We will then immediately send you a contract confirmation by e-mail, upon receipt of which the contract is concluded.

Standard: A-Post shipping: We deliver your order directly to your door by logistics company and charge a flat-rate shipping fee of CHF 6.90 per order within Switzerland and the Principality of Liechtenstein. This includes shipping and packaging costs. If not all items can be delivered at once, the costs for an additional delivery will be charged to us. From an order value of CHF 120.00 we do not charge shipping costs within Switzerland and the Principality of Liechtenstein.

Option: Express or A-Post shipping: We can also offer an express service for deliveries within Switzerland and Liechtenstein, for which we will charge you the A-Post or Swiss-Express fees according to the official postal rate. If required, please contact our customer service.

Standard: Payment by invoice: You can pay for your order conveniently by invoice and still have 10 days to do so. We reserve the right to request payment in advance for orders over CHF 300.00.

Deliveries abroad: We only deliver to other European countries against prepayment. We charge the actual shipping costs of the Swiss Post. Swiss VAT will be deducted. The shipping charges are according to the official postal rate. After receipt of your order, you will receive an order confirmation by e-mail from our customer service.

DELIVERY AND BILLING ADDRESS

We will deliver your order to the address you specify. If the delivery and billing addresses are not identical, you can define this during the order process or in your customer account.

SHIPPING COSTS AND RIGHT OF RETURN

Right of return You have a 14-day right of cancellation. Please send us your cancellation within 14 days of receipt of the goods. (The date of dispatch is decisive.) We will refund the full amount of the order or, in the case of a partial cancellation, the amount of the item as soon as we have received the goods. You bear the return costs. Please note that we cannot grant a right of cancellation for coffee and tea.

If you receive a damaged or faulty item from us, we will send you a replacement on request. Any return costs will be borne by us.

FURTHER PROVISIONS

Payment for Swiss orders: We deliver on account. The invoice amount is due without any deduction within 10 days of the invoice date.

Zürcher Kantonalbank, 8010 Zurich
In favour of: Gustus GmbH, Aathalstrasse 84, CH-8610 Uster
Account: 1130-0125.842 BIC 700
IBAN: CH48 0070 0113 0001 2584 2
BIC: ZKBKCHZZ80A

Payment for orders from abroad: We deliver to other European countries only against prepayment. After receipt of your order you will receive an order confirmation by e-mail from our customer service. Shipping costs will be charged according to the current postal rate of the Swiss Post.

Vorarlberger Landes- und Hypothekenbank
Dornbirn branch, Rathausplatz 6, 6850 Dornbirn
In favour of: Gustus GmbH, Aathalstrasse 84, CH-8610 Uster
IBAN: AT69 5800 0146 2091 9013
BIC: HYPVAT2B

(We do not accept cheques.)

Customs fees for orders abroad: There are no customs duties for deliveries to other European countries. Except for Germany, which charges € 2.30 coffee tax per kilo of coffee.

Retention of title: The goods remain the property of Gustus GmbH, 8610 Uster, Switzerland, until full payment has been received. The place of jurisdiction is Uster, Switzerland.

Data protection: Your address and order data will not be passed on or sold to an address pool. We use the data exclusively for communication with you as a customer.