Question 1

What makes coffee from Kaffeezentrale special?

Accepted Answer

Our coffees come from carefully selected roasters in Italy, Switzerland and across Europe. We only offer what we would drink ourselves every day – fresh, high quality and full of character.

Question 2

How long has Kaffeezentrale existed?

Accepted Answer

Kaffeezentrale has been around for more than 20 years. As an independent family business based in Uster, we are fully dedicated to coffee and are now among Switzerland’s leading specialists.

Question 3

What does Fine Coffeeing mean?

Accepted Answer

Fine Coffeeing is our promise of the highest coffee quality. It means combining the best beans, maximum freshness, careful preparation and the right accessories – so your daily coffee becomes a true moment of enjoyment.

Question 4

How is Kaffeezentrale different from other shops?

Accepted Answer

We are independent, curate our assortment ourselves and work directly with roasters. Instead of mass products, we focus on quality, variety and personal advice – both online and in our store.

Question 5

How do I find the right coffee for my preparation method?

Accepted Answer

You can filter by preparation method: espresso machine, fully automatic, Bialetti, French press or E.S.E. pods. Our team is also happy to help you personally.

Question 6

How fresh is your coffee?

Accepted Answer

Our coffees are freshly roasted several times a week and shipped directly to you – for maximum taste and freshness.

Question 7

What is the Freshness Service?

Accepted Answer

With our Freshness Service, your coffee is roasted on Monday and shipped on Thursday. This guarantees unique freshness you won’t find at supermarkets.

Question 8

How fast will my order be delivered?

Accepted Answer

Orders placed by 3 p.m. are usually shipped the same day. Delivery within Switzerland normally takes 1–2 working days.

Question 9

When is shipping free?

Accepted Answer

We offer free shipping from CHF 90.–. Or you can collect bonus points – with 1000 points you get free shipping as well.

Question 10

How does the bonus point system work?

Accepted Answer

You earn bonus points with every order. You can redeem them on your next purchase – for discounts or free shipping.

Question 11

Can I subscribe to regular coffee deliveries?

Accepted Answer

Yes, with our coffee subscription you receive your favorite varieties on a regular basis. You can pause, adjust or cancel the subscription at any time.

Question 12

Do you also offer sustainable or fair-trade coffee?

Accepted Answer

Yes, many of our coffees are certified organic or Fairtrade. You can filter specifically for sustainable options.

Question 13

Which coffee machines do you recommend for beginners?

Accepted Answer

For beginners we recommend compact espresso machines such as the Ascaso Steel PID Duo Plus, ECM Mechanika VI Slim PID or E.S.E. pod machines. Every machine purchase includes a free introduction at our store in Uster.

Question 14

Which coffee machines do you recommend for advanced users?

Accepted Answer

For advanced users we recommend espresso machines like the La Marzocco Micra, Rocket Espresso R58 or ECM Synchronika II OLED. Every purchase includes a free Home Barista training session at our store in Uster.

Question 15

What accessories do I need as a home barista?

Accepted Answer

Essential accessories include a good tamper, a milk jug, a scale and possibly a shot glass. We stock everything you need for perfect espresso.

Question 16

Can I visit you in person?

Accepted Answer

Yes, we look forward to welcoming you Monday to Thursday, 2:00 to 5:00 p.m., at our coffee store in Uster. Here you can smell coffees, view machines and get personal advice.

Question 17

Why shouldn’t I buy coffee at the supermarket?

Accepted Answer

Supermarket coffee is often stored for months and loses aroma. With us you get freshly roasted coffee from specialty roasters, delivered straight to your door.

Question 18

How secure is shopping at Kaffeezentrale?

Accepted Answer

Your data is safe with us. We use encrypted connections and trusted payment methods such as TWINT, credit card or invoice.

Question 19

Do you offer gifts or tasting packages?

Accepted Answer

Yes, we offer a range of tasting packs and gift ideas – from espresso sets to chocolate and amaretti.

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Swiss roasters

Tasting sets

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Coffeemachine brands

Mills brands

Preparation

Thermo & ToGo

Freshness container

Colored cups

Cleaning

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Tea varieties

Shape

Tea set

Accessories

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Chocolates

Origin

Pastries

Chocolate drinks

Dragées

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Give vouchers as gifts

Profit now

Bean tasting sets

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Tasting sets capsules

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Benefit now

Coffee machines bundles

Bean tasting sets

Tasting sets pads

Tasting sets capsules

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Benefit now

Coffee machines bundles

Bean tasting sets

Tasting sets pads

Tasting sets capsules

More topics

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