Dispatch or collection - the choice is yours

Shipping and Delivery Terms

Effective: August 2026

Our motto? Order today—delivered tomorrow!

Below you’ll find all the information you need about shipping, delivery, and pickup.

1. Delivery Area

We deliver as standard within Switzerland and the Principality of Liechtenstein. Deliveries to other countries are possible by prior arrangement. Shipping costs, delivery times, and any customs or import fees will be calculated on a case-by-case basis.

2. Shipping Costs

Free shipping on orders of CHF 90.00 or more

The applicable shipping costs will be displayed during the checkout process. The following standard rates currently apply within Switzerland and Liechtenstein:

• PostPac Priority (A-Post): CHF 7.90
• Swiss-Express “Mond”: CHF 21.00

Additional shipping costs may apply for particularly large, heavy, or bulky shipments (e.g., coffee machines or large appliances). These will be clearly communicated during the ordering process or before shipment.

3. Shipping Partners

Depending on the product and shipping method, delivery is handled by, among others: Swiss Post

4. Tracking

As soon as your order has been shipped, you will receive—if available—a shipping confirmation with a tracking number to track your delivery.

5. Acceptance of Delivery

Please inspect your delivery immediately upon receipt for completeness and obvious shipping damage.

Please report any damage or missing items in writing within five business days, if possible.

To ensure prompt processing, we recommend including photos of the damaged packaging and the affected products.

For food safety reasons, food items cannot be exchanged or returned. Exception: Incorrect delivery on our part.

6. Transfer of Risk

Responsibility for the goods is transferred to the customer upon handover of the shipment to the customer or to an authorized recipient designated by the customer.

For business customers, the transfer of risk may occur as early as the handover to the shipping carrier, provided this is permitted by law.

7. Pickup

From August through December 2026, we will be busy rebuilding the Kaffeezentrale. Please understand that, due to time constraints, in-person pickups will not be possible this year. Starting in 2027, you will once again be able to pick up your products in person at our small retail store.

8. Undeliverable Shipments

If a shipment cannot be delivered due to an incomplete or incorrect shipping address, repeated refusal to accept the package, or other reasons attributable to the customer, Kaffeezentrale AG may pass on the resulting additional costs. The customer will be contacted before the item is reshipped.

9. Sustainable Shipping

Kaffeezentrale AG strives to ensure that its shipping is as sustainable and resource-efficient as possible.

Where appropriate, we use:

• recyclable packaging materials
• reusable packing materials
• packaging that is as compact as possible
• as well as climate-friendly shipping solutions from our logistics partners

10. Questions About Delivery

Our customer service team is happy to assist you with questions regarding:

• Delivery status 
• Shipping methods 
• Express deliveries 
• Damage during transit 
• International deliveries

Kaffeezentrale AG (Switzerland)
Email: admin@kaffeezentrale.ch
Phone: +41 44 950 07 07