Question 1

What makes Kaffeezentrale coffee special?

Accepted Answer

Our coffees come from selected roasters in Italy, Switzerland and Europe. We only offer you what we would drink ourselves every day - fresh, high-quality and full of character.

Question 2

How long has Kaffeezentrale been around?

Accepted Answer

Kaffeezentrale has been around for over 20 years. As an independent family business from Uster, we have dedicated ourselves entirely to good coffee and are now one of the leading specialists in Switzerland.

Question 3

What does Fine Coffeeing mean?

Accepted Answer

Fine Coffeeing is our promise for the highest coffee quality. It's about the combination of the best beans, freshness, careful preparation and accessories - so that your daily coffee becomes a moment of pleasure.

Question 4

How does Kaffeezentrale differ from other shops?

Accepted Answer

We are independent, curate our range ourselves and work directly with roasters. Instead of quantity, we focus on quality, variety and personal advice - both online and on site.

Question 5

How do I find the right coffee for my preparation?

Accepted Answer

You can filter by preparation method: portafilter, fully automatic, Bialetti, French press or E.S.E. pods. Our team will also be happy to help you personally.

Question 6

How fresh is your coffee?

Accepted Answer

Our coffees are freshly roasted several times a week and sent directly to you - so you get maximum flavour and freshness.

Question 7

What is the fresh service?

Accepted Answer

With our fresh service, you get coffee that is roasted on Monday and dispatched on Thursday. This way, we guarantee you unrivalled freshness that you won't find with wholesalers.

Question 8

How quickly will my order be delivered?

Accepted Answer

We usually dispatch orders placed by 3 p.m. on the same day. Delivery within Switzerland usually takes 1-2 working days.

Question 9

From when is shipping free?

Accepted Answer

From an order value of CHF 90, we deliver free of shipping costs. Or you can collect bonus points and get free shipping with 1000 points.

Question 10

How does the bonus point system work?

Accepted Answer

You will receive bonus points for every order. You can redeem them on your next order - for discounts or free shipping.

Question 11

Can I take out a coffee subscription?

Accepted Answer

Yes, with the coffee subscription you get your favourite varieties delivered regularly. You can pause, adjust or cancel the subscription at any time.

Question 12

Do you also offer sustainable or fair trade coffee?

Accepted Answer

Yes, many of our coffees are certified organic or fair trade. You can filter specifically for sustainable options.

Question 13

Which coffee machines do you recommend for beginners?

Accepted Answer

For beginners, we recommend simple portafilters such as Ascaso Steel PID Duo Plus, ECM Mechanika VI Slim PID or E.S.E. machines. You will receive a free introduction to each machine from us in Uster.

Question 14

Which coffee machines do you recommend for advanced users?

Accepted Answer

For advanced users, we recommend portafilters such as the La Marzocco Micra, Rocket Espresso R58 or ECM Synchronika II OLED. With every machine you receive a free home barista training course with us in Uster.

Question 15

What accessories do I need as a home barista?

Accepted Answer

A good tamper, a milk jug, a scale and possibly a shot glass are essential. We have everything you need for perfect espresso.

Question 16

Can I visit you on site?

Accepted Answer

Yes, we look forward to your visit on Monday to Thursday, 14:00 to 17:00, in our coffee shop in Uster. Here you can smell coffees, look at machines and get advice.

Question 17

Why shouldn't I buy coffee in the supermarket?

Accepted Answer

Supermarket coffee is often stored for months and therefore loses its flavour. With us, you get freshly roasted coffee from speciality roasters, delivered directly to your home.

Question 18

How safe is shopping at Kaffeezentrale?

Accepted Answer

Your data is safe with us. We use encrypted connections and trustworthy payment methods such as TWINT, credit card or invoice.

Question 19

Do you offer gifts or tasting packages?

Accepted Answer

Yes, we have various tasting packages and gift ideas - from espresso sets to chocolate and amaretti.

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Benefit now

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Benefit now

Coffee machines bundles

Bean tasting sets

Tasting sets pads

Tasting sets capsules

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