Order today. Delivered tomorrow. Or as a gift.

Everyone here is working flat out to make sure your order arrives tomorrow.

1. When does “Delivered tomorrow” apply?

The delivery promise applies to orders:

• received by us before 4:00 p.m.
• for which payment has been successfully completed.
• for which a correct and deliverable address in Switzerland has been provided.
• placed on a day when the order can be handed over to Swiss Post (excluding Sundays and public holidays).
• containing a standard retail quantity with a maximum order value of CHF 500.00.

2. What does “Or it’s free” mean?

If the conditions listed under section 1 are met and your delivery still arrives late, we will give you your order for free. To prevent misuse, the maximum amount eligible for credit is limited to CHF 200.00.

The amount will be credited to your customer account and can be used towards future orders until the full credit has been redeemed. The credit cannot be paid out in cash.

3. When does the delivery promise not apply?

The delivery promise does not apply if the delay is caused by circumstances beyond our control. These include, but are not limited to:

• Most importantly, we have no influence over the actual delivery by Swiss Post. Swiss Post itself points out that delays may occur in exceptional circumstances. Both you and we must accept such delays.
• Exceptional weather conditions, natural events or traffic disruptions.
• National or regional public holidays and any resulting changes to delivery times.
• A delivery address that is provided late, incomplete or incorrect.
• Refusal to accept the delivery, absence or other delivery obstacles attributable to the recipient, or special delivery requests.
• Subsequent changes to the order or delivery address at the customer’s request.
• Cases in which payment was not completed or authorised in time.
• Orders containing items that are not fully available at the time of ordering, such as Fresh Service products or Panettone pre-orders.

4. Calculation examples

Order over CHF 200.00
You placed an order worth CHF 356.50 with Kaffeezentrale.
The delivery did not arrive the next day.
Your order meets the conditions of the delivery promise.
The maximum amount of CHF 200.00 will be credited to your customer account.

Order under CHF 200.00
You placed an order worth CHF 195.30 with Kaffeezentrale.
The delivery did not arrive the next day.
Your order meets the conditions of the delivery promise.
CHF 195.30 will be credited to your customer account.